About Us - Reviews - Policies - FAQs

ABOUT Hi! My name is Sarah, and I run Evil Dolly Hair. Im 25 years old, and have lived in the metro Detroit area all of my life. I have been making fake hair for about 7+ years. I finally started selling my creations about 5 years ago, although the Evil Dolly company has been in business for a little over four years. Although we make a variety of styles of hair creations, Evil Dolly Hair is best known for huge spikey anime style roving, and striped roving. If you would like to have extensions installed, and are in the metro Detroit area, or willing to travel then contact me to set up an appointment! Prices for extension installations vary depending on method. I am available for dread extensions (double ended, or single looped), wool extensions, loose extensions (strand by strand methods or wefts), plastic extensions, and I am always learing new methods.

REVIEWS Reviews on BatGearBeyond The Hair Ezboard Review Section CUSTOMER COMMENTS I recieved the falls today. They look great. Thanks so much :) Keith - I got the dreads, I love them! -Danielle - I recieved my dreads this morning! They are FANTASTIC!! <3 Really nicely packaged. -De'Bora - oh wow sarah..they are perfect!brilliant work! -Kerrie - Looks great. Couldn't ask for much beter, without sounding insane. Love the length and the swirlies. Once again great job. -Andre

POLICIES Refunds Refunds are not offered, due to the nature of the product. If you are disatisfied with your order contact us immediatly, so that the problem can be fixed. EvilDolly Hair will do everything possible to make sure you are happy with your order. Pictures of the order will be sent to you prior to shipment of your order, to ensure that everything is exactly how you want it. Gift Certificates Gift certificates are available upon request. If you have a gift certificate you will be given information about how to use it when you are ready to order. Occassionally we will offer gift certificates at a discounted price on auction sites. Coupons If you have recieved a coupon, mention it when ordering to use it. There may be a coupon number that you need to mention, or where you got the coupon(flyer, friend, etc.). Shipping I ship USPS priority for domestic shipments, unless you request otherwise. Priority mail is usually very reliable. Insurance can be purchased for your package, but is not required. USPS hasn't lost a single package from us yet. Time Estimates You will be given an estimate for how long your order will take, although we are usually quicker then estimated, it is an estimate and the actual time will vary. You will be updated about your order on a regular basis via email. Extension Appointments A deposit is required for extension appointments. If you cancel your appointment and wont be rescheduling, the deposit is nonrefundable. If there is a problem with your extensions, contact us immediatly to come in for the problem to be fixed. If the problem was caused by improper maintenance of your extensions, there will be a fee for the appointment. Most other problems will be fixed for free, depending on the situation. You will be given information about how to care for you extensions. Depending on the type of extensions, you may be given products at the time of your appointment.

FREQUENTLY ASKED QUESTIONS - HAIRPEICES - How are your falls mounted? They are sewn on lace. Sometimes rubber bands are used as well to hold the dreads onto the lace. Loose falls can be either lace mounted or elastics mounted. Lace mounted loose falls are pinch braided. I broke my falls!! If something has happened to your falls that has caused the lace to break or minor damage has occured email us and we can fix it for you at no cost. You may have to pay for return shipping. Normal use shouldnt damage your falls at all, but things happen. :) For dread falls, can a higher (or lower) dread count be ordered? Absolutely! - ROVING - How do I take care of my new roving dreads? You will recieve a roving care sheet with your order. If you have lost this sheet or just want it emailed we can send you a copy via email. Roving is pretty low maintenance. You may want to mix some witch hazel and tea tree oil in a spray bottle for your scalp (for itchies). You can wash your hair if you need to while wearing roving extensions. The best way to do this is to tie your dreads up in a high ponytail and cover the bulk of your roving with a shower cap (or garbage bag). Then you can wash your scalp and bangs. You wont need to wash the bulk of the dreads, unless they get extra smelly from going to the club hehe. But you may find it easier to take out the roving, wash it in the sink, and reinstall it after it dries, rather then washing it while on your head and walking around with very very heavy dreads till they dry. Can I reuse my roving? Absolutely! Give em a good wash, hang them up to dry and they will be ready for another use! How many roving dreads do I need? For a full head of hair, you will need between 50 and 60. - ORDERING - How do I order? Click on Contact or email evildolly@lovelycreatures.com to order. How long will my order take? Depending on what is ordered and how many orders I am currently working on, orders generally take 4-5 weeks. You will be emailed periodically with updates about your order. Im not happy with my order, can I return it? Due to the nature of the product there are no refunds/returns allowed. We will however, work with you to insure that you are happy with your new hair! You are sent pictures of your order before it is shipped out, to make sure you are happy with the colors and length. I placed an order and paid, but have changed my mind. A full refund can not be issued due to the fact that many materials needed for orders are bought on a per order basis. Im not sure what color would look best on me! If you arent sure exactly how you want your order, we will work with you on that! Just email us and tell us what sort of style you are interested in. Sending in a picture of yourself can help us help you pick out colors! - PAYMENTS - What methods of payment are accepted? Paypal, Money Orders, well concealed cash (at your own risk). Personal checks are not accepted. I live outside of the US and do not have paypal, what payment methods can I use? An international money order is acceptable, in US dollars. There is a 15 day hold put on all international money orders and your order wont be started until after the hold is lifted. Do you offer payment plans? There are a few options for payment. The method that will insure quickest completion of your order is to pay in full up front. However, if you need to split the payments up, you can. You can also hold off on paying shipping charges until your order is completed and can be wieghed for an exact shipping cost. Your order will not be shipped until paid in full Email for details. - SHIPPING - What shipping method do you use? For packages within the US, USPS priority mail is typically used. For packages going to all other countries, USPS airmail is typically used. If you would like your package to be shipped using a differant method, thats not a problem. How much will shipping be? Shipping will vary depending on what you order. Average shipping cost within the US is $8, average international cost is $20. Are your packages sent insured? Insurance can be added for $3. Domestic packages arent insured unless specified by the customer, as priority mail has been rather reliable.